Student Complaint and Dispute Resolution Policy

Purpose

This Policy Governs Complaints From Students Regarding Any Aspect Of The Operations Of Akshar Academy Corp. It Ensures That Students Have Access To A Fair, Transparent, And Complaint Process As Required Under Ontario Regulation 415/06, Section 36.

Non-Retaliation

No Student Shall Be Subject To Retaliation, Discipline, Or Disadvantage For Filing A Complaint.

Complaint Submission

  • All Complaints Must Be Submitted In Writing Using The Institution's Student Complaint Form Available From The Administration Office.
  • Complaints Must Be Provided To The Director, Academic Development & Compliance.
  • If The Director Is Absent, Complaints Shall Be Provided To The Student Enrollment Manager.

Complaint Procedure

  • The Complaint Process Proceeds As Follows:
  • Initial Resolution Attempt: The Student Should First Attempt To Resolve The Concern Directly With The Individual Most Closely Involved. If Unresolved, The Student Must Submit A Written Complaint To The Director, Academic Development & Compliance.
  • Meetings And Oral Submissions: Upon Receiving A Complaint, The Director Will Meet With The Student As Soon As Possible. The Student May Make Oral Submissions During Any Meeting Or Stage Of The Process. The Student May Be Accompanied By A Representative, Including An Agent Or Lawyer, At All Stages. The Representative May Also Make Oral Submissions On Behalf Of The Student.
  • Investigation And Documentation: The Director Will Conduct All Necessary Inquiries To Determine Whether The Complaint Is Substantiated In Whole Or In Part. All Meetings, Oral Submissions, And Communications Will Be Recorded In Writing As Part Of The Complaint File.
  • Decision: Within A Reasonable Timeframe, The Director Will Provide A Written Decision:
  • If Unsubstantiated: Written Reasons Will Be Provided, And The Complaint Will Be Denied.
  • If Substantiated In Whole Or In Part: A Proposed Resolution Will Be Offered. The Written Decision Will Inform The Student Of Their Right To Appeal Within Five (5) School Days.

Safe Centre Of Peel

Type Of Support: Risk & Needs Assessment, Safety Planning, Counseling Referrals, Short-Term Counseling, Coordinated Services

Contact: 905-450-4650 Or 905-568-1068

Website: Https://Scopeel.Org

Notes: One-Stop Hub For Multiple Supports In Peel Region

Safe Centre Of Peel

Type Of Support: Risk & Needs Assessment, Safety Planning, Counseling Referrals, Short-Term Counseling, Coordinated Services

Contact: 905-450-4650 Or 905-568-1068

Website: Https://Scopeel.Org

Notes: One-Stop Hub For Multiple Supports In Peel Region

Peel Regional Police – Special Victims Unit / IPV Bureau

Type Of Support: Investigation Support, Court/Legal Accompaniment, Victim Safety & Protection

Contact: 905-453-3311 (Non-Emergency)

Website: Https://Www.Thp.Ca/Patientservices/Womens/Pages/Sexualassault.Aspx

Notes: For Police Reporting Or Legal Protection Orders

Safe Centre Of Peel

Type Of Support: Risk & Needs Assessment, Safety Planning, Counseling Referrals, Short-Term Counseling, Coordinated Services

Contact: 905-450-4650 Or 905-568-1068

Website: Https://Scopeel.Org

Notes: One-Stop Hub For Multiple Supports In Peel Region

Peel Regional Police – Special Victims Unit / IPV Bureau

Type Of Support: Investigation Support, Court/Legal Accompaniment, Victim Safety & Protection

Contact: 905-453-3311 (Non-Emergency)

Website: Https://Www.Thp.Ca/Patientservices/Womens/Pages/Sexualassault.Aspx

Notes: For Police Reporting Or Legal Protection Orders